Frequently Asked Questions

Your orders will be shipped within 3 business days after payment confirmation. Delivery time may vary between 2-5 business days depending on your region.

Shipping is free for purchases over a certain amount. You can check current shipping fees and free shipping promotions in your cart.

You can track your order through the shipping company using the tracking number sent to you once your order has been dispatched.

Currently, we only provide delivery within Turkey. Please contact us for international shipping options.

In the description of each of our products, it is specified which skin types they are suitable for. You can also explore our collections to find products that meet your needs. Please feel free to contact us if you are unsure about anything.

Yes, all cosmetic products have an expiration date. The expiration date is indicated on the product packaging. Unopened products can be stored for 2 years when kept under proper storage conditions. Once opened, it is recommended to consume them within 1-6 months.

Store your products in a cool, dry place away from direct sunlight. Ensure that they are tightly sealed and airtight. Contact with air will cause them to spoil. Humid areas such as bathrooms are not suitable for the products. For products with special storage conditions, follow the instructions on the packaging.

Expectant mothers are naturally beautiful. Although our products have clean ingredients, we do not recommend using cosmetic products during pregnancy and breastfeeding unless absolutely necessary. However, if you need to use any product during this period, please consult your doctor first and manage this process together.

Our products are vegan and have clean ingredients. Each product is manufactured with a philosophy that respects your skin and nature.

Due to the necessity of maintaining hygiene standards, returns are not accepted for cosmetic products. However, in the event of damage to the product packaging or if a product different from the one you ordered is received, you may return it to us within 14 days.

We accept credit cards, debit cards, and other secure payment methods. You can see all available payment standards on the checkout page.

Yes, all payment transactions are carried out via a secure connection encrypted with an SSL certificate. Your credit card information is not stored in our system.

Yes, you can also shop as a guest. However, if you become a member, you can view your order history, save your favorite products, and be notified of and take advantage of member-exclusive campaigns.

You can have a password reset link sent to your email address by clicking the "Forgot Password" link on the login page.

Yes. You can update your email address in the account settings section.

You can reach our customer service via our email address info@ikaglaie.com, our social media account @ikaglaie, or by filling out the contact form on our website. We are here to answer your questions as soon as possible.

Customer service is available Monday to Friday between 09:00 and 18:00. Messages sent outside of business hours will be answered on the next business day. Was your question not answered here? Please contact us. We would be happy to assist you!