ORDER AND DELIVERY
When Will I Receive My Order?
Your orders are shipped within 3 business days after payment confirmation. Delivery times may vary between 2 and 5 business days depending on your location.
How Much is the Shipping Fee?
Shipping is free on purchases over a certain amount. You can check current shipping fees and free shipping promotions in your cart.
How Can I Track My Order?
Once your order has been shipped, you can track it via the shipping company using the tracking number sent to you.
Do You Ship Internationally?
We currently only ship within Turkey. Please contact us for international shipping options.
PRODUCT AND USAGE INFORMATION
Do You Ship Internationally?
We currently only ship within Turkey. Please contact us for international shipping options.
Do the Products Have an Expiration Date?
Yes, all cosmetics have an expiration date. The expiration date is indicated on the product packaging. Unopened products can be stored for 2 years when kept under proper storage conditions. It is recommended to use them within 1-6 months after opening.
How Should I Store the Products?
Store your products in a cool, dry place away from direct sunlight. Ensure that the lids are closed and airtight. Exposure to air can cause deterioration. Humid environments like bathrooms are not suitable. For products with specific storage requirements, follow the instructions on the packaging.
Can I Use Them During Pregnancy and Breastfeeding?
Mothers-to-be are naturally beautiful. Although our products have clean ingredients, we generally do not recommend using cosmetic products during pregnancy and breastfeeding unless necessary. However, if you need to use any product during this period, please plan and manage this process with your doctor.
Are the Products Vegan/Clean Ingredient?
Our products are vegan and feature clean ingredients. All our products are produced with a mindset that respects women and nature.
RETURNS AND EXCHANGES
What Is Your Return Policy?
Due to hygiene requirements, returns are not accepted for cosmetic products. However, if the product packaging is damaged or if you receive a product different from what you ordered, you can return it to us within 14 days.
PAYMENT
Which payment methods are accepted?
We accept credit cards, debit cards, and other secure payment methods. You can view all available payment standards on the checkout page.
Is my payment information safe?
Yes, all your payment transactions are processed via a secure connection encrypted with an SSL certificate. Your credit card information is not stored in our system.
ACCOUNT and MEMBERSHIP
Can I Shop Without Being a Member?
Yes, you can also shop as a guest. However, if you become a member, you can view your order history, save your favorite products, and be notified of and benefit from member-exclusive campaigns.
I Forgot My Password, What Should I Do?
You can have a password reset link sent to your email address by clicking on the "Forgot Password" link on the login page.
Can I update my email address?
Yes. You can update your email address in the account settings section.
CONTACT
How can I reach you?
You can reach customer service via the email address info@ikaglaie.com, through our social media account @ikaglaie, or by filling out the contact form on our website. We are here to answer your questions as soon as possible.
What are the customer service working hours?
Customer service operates on weekdays between 09:00-18:00. Messages sent outside of business hours will be answered on the next business day.
Couldn't find the answer you were looking for? Please contact us.
